Thomas Cook Airlines Suck
Slightly OT, but I thought I would let you know about the DISGRACEFUL business practice of Thomas Cook Airlines.
£25-£50 to change Mr to Ms on an airline booking.
Disgusting. Ok, it states that costs will be applied for a change of passenger name, but not for a change from Mr to Ms. This is the kind of business practice which lets companies down in a big way and generates a huge amount of bad feeling.
Imagine if they had said, since it’s Christmas we’ll waive it, all changed and have a great holidays. It would be a very different story wouldn’t it? And the positive word of mouth would be flowing. Instead I’m posting this, tweeting about the shocking cost and bad service and will be encourgaing people not to use them.
(The sad thing is, I’m sure they are not alone in the airline industry. Far from it. About time there was an airline with decent customer service and a good wau of doing business, although airlines by their very nature are nasty polluting entities!).
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A sex change would have been cheaper…
Where you off to?
Off to Italy old boy at some point in the NY
Hope all well!