Comments on: npower sucks http://theappleofmyi.com/blog/npower-sucks/ Marketing, web technology and Apple stuff Thu, 22 Jul 2010 19:23:08 +0000 hourly 1 http://wordpress.org/?v=3.0 By: mossman http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7887 mossman Fri, 19 Sep 2008 09:56:33 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7887 Hey Ross, Funnily enough, I am going to be depositing a compensation cheque from them today! :-) It is taken a while, and the communication, initially was woeful. However, I have had someone ring me every few days to make sure the cheque arrived. Hey Ross,

Funnily enough, I am going to be depositing a compensation cheque from them today! :-)

It is taken a while, and the communication, initially was woeful. However, I have had someone ring me every few days to make sure the cheque arrived.

]]> By: Ross Hamilton http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7886 Ross Hamilton Fri, 19 Sep 2008 09:45:56 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7886 Did npower ever manage to get their act together? Did npower ever manage to get their act together?

]]> By: admin http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7816 admin Tue, 02 Sep 2008 15:16:21 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7816 Well, after being told I can expect a cheque in 14 days, we are now on 21. Why can't a company actually come good on their promises? It's not that hard. Or is it!? Well, after being told I can expect a cheque in 14 days, we are now on 21. Why can’t a company actually come good on their promises?

It’s not that hard. Or is it!?

]]> By: admin http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7710 admin Mon, 04 Aug 2008 09:34:36 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7710 Richard, Many thanks for commenting - sounds like another bad experience :( Everything seems geared up for maximum profit at the expense of their customer, and with no care at all towards loyalty. If they treated people better, then they would get good retention, even when rates fluctuate. Richard,

Many thanks for commenting – sounds like another bad experience :(

Everything seems geared up for maximum profit at the expense of their customer, and with no care at all towards loyalty.

If they treated people better, then they would get good retention, even when rates fluctuate.

]]> By: Richard Spence http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7709 Richard Spence Mon, 04 Aug 2008 09:18:21 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7709 Couldn't agree more that they suck. After browsing prices on money market - I was surprised to see that Npower were cheapest for dual fuel. As an Npower customer, I was shocked to see that the rate that we are paying is way more than the rate advertised on the internet. After calling them up to ask them why they're intent on shafting existing customers, they fowarded me to the "Retentions" department. It was only after threatening them that we would leave them did they cave in to agreeing to put us on the internet fare. They should have put us on the best rate anyway. They have no problems putting you on the worst rate whenever they want! Couldn’t agree more that they suck.
After browsing prices on money market – I was surprised to see that Npower were cheapest for dual fuel. As an Npower customer, I was shocked to see that the rate that we are paying is way more than the rate advertised on the internet. After calling them up to ask them why they’re intent on shafting existing customers, they fowarded me to the “Retentions” department. It was only after threatening them that we would leave them did they cave in to agreeing to put us on the internet fare. They should have put us on the best rate anyway. They have no problems putting you on the worst rate whenever they want!

]]> By: admin http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7707 admin Sun, 03 Aug 2008 17:43:27 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7707 Call me!? You're joking! I had to chase them after a handwritten letter that had not reached its recipient and also phonecalls to the customer unhelpful centre. b2nc must be the worst ;) Call me!? You’re joking!

I had to chase them after a handwritten letter that had not reached its recipient and also phonecalls to the customer unhelpful centre.

b2nc must be the worst ;)

]]> By: Ross Hamilton http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7699 Ross Hamilton Thu, 31 Jul 2008 08:19:44 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7699 Did they call you? If not then it's their internal, b2b and b2c communications that are dodgy. Hmm, what does that leave? Aha - b2nc (business to non-customer) because as we already know, they're great at sending informative letters to non-customers :) Did they call you? If not then it’s their internal, b2b and b2c communications that are dodgy. Hmm, what does that leave? Aha – b2nc (business to non-customer) because as we already know, they’re great at sending informative letters to non-customers :)

]]> By: admin http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7698 admin Thu, 31 Jul 2008 08:18:01 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7698 Well, I've just spoken, at 8.55am with Kevin Hutchinson, the Accounts Collection Manager. I gave him my fairly strong thoughts and he took it on board. And, he has just phoned again, and seems to be getting this sorted out! Good news! PS Ross, I have a strong feeling that it is their internal communications and communication with British Gas which has gone wrong here. Ok, most of their communication! Well, I’ve just spoken, at 8.55am with Kevin Hutchinson, the Accounts Collection Manager. I gave him my fairly strong thoughts and he took it on board.

And, he has just phoned again, and seems to be getting this sorted out! Good news!

PS Ross, I have a strong feeling that it is their internal communications and communication with British Gas which has gone wrong here. Ok, most of their communication!

]]> By: Ross Hamilton http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7697 Ross Hamilton Thu, 31 Jul 2008 07:44:28 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7697 Just make sure you write down every name you speak to, what is resolved, etc. ... so that when you *next* have to write to them you can quote facts and figures. I honestly thought that when npower stopped wasting money paying for the advert breaks in "The Bill" they might spend the money they saved on improving their customer service - after all, if they had hired another couple of temps, they might have been able to reach the dizzying heights of customer service provided by a company such as BT! "npower - famous for the bull" Just make sure you write down every name you speak to, what is resolved, etc. … so that when you *next* have to write to them you can quote facts and figures.

I honestly thought that when npower stopped wasting money paying for the advert breaks in “The Bill” they might spend the money they saved on improving their customer service – after all, if they had hired another couple of temps, they might have been able to reach the dizzying heights of customer service provided by a company such as BT!

“npower – famous for the bull”

]]> By: admin http://theappleofmyi.com/blog/npower-sucks/comment-page-1/#comment-7696 admin Thu, 31 Jul 2008 07:41:28 +0000 http://theappleofmyi.com/blog/?p=2094#comment-7696 Oh my goodness! Totally inept. I think they need to make their general intelligence "brighter" for a start and lock down their CRM system so they get communications right. I fear I will be having to call them today over our disputed meter reading.... I have a feeling of dread already :( Oh my goodness! Totally inept.

I think they need to make their general intelligence “brighter” for a start and lock down their CRM system so they get communications right.

I fear I will be having to call them today over our disputed meter reading…. I have a feeling of dread already :(

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