Meeting hell
I’ve been here, believe me, and it wasn’t pretty 
Just say sorry
Very wise words indeed from @jasonfried – written for Seth Godin’s new free ebook – What Matters Now. Don’t miss it, it really is superb.
Clarity
It’s a nice word clarity.
Fits in well with clear, simple, understood and important. It’s vital to make sure that projects, deals, working and business relationships all have clarity. If they do, it makes things SO much simpler.
The reason I mention this is a current project where clarity has been replaced with opaque. So it is not clear, not transparent, and has led to some confusion (we are sorting this out now). Luckily the client is ace, (and a good friend), and so that it is not a deal breaker, far from it, just something we need to work out so that we both benefit.
I’ve jotted down some items that I’m going to remember for the next time:
- make sure both parties have clarity (doesn’t help if one does and one doesn’t)
- try and work with the people who really understand the project – makes things much easier
- go above and beyond the call of duty if at all possible
- ensure an agreement is in place and signed
- keep the communication in place and not get irritated – these things happen!
- ask many more questions at the beginning of the work
- educate a client as well as tell / advise
The project is looking really, really good, and the client loves it too. Just that final hurdle and it will be smiles all round 
Do you need people to sign stuff?
Well, don’t muck around, just use echosign!
EchoSign: The Way the Web Signs from FromEchoSign on Vimeo.
Pretty good eh? Just click here and get started for free (that’s what I did and now pay for the service as it really is superb. In fact, 3 clients have started using it themselves!
Time for some new shoes – Church’s Leeds delivers
Decent, honest customer service is becoming rare these days. Also, the fact of actually buying something in the flesh rather than using the web. Shoes are VERY important. You wear them every day, they are what you wear to walk / run in and they say a lot about you. As the legendary @Opotopo (Mr Kelly) said
Life is too short for crap gear
And I heartily agree. So, it was a great pleasure to buy a new pair of shoes from Paul and Patrick at Church’s Leeds yesterday. They helped me choose, helped with the fitting and made sure I felt like a special customer. The upshot is that good old WOM, or Word of Mouth comes in. Anyone who asks me where to buy shoes from, and I am going to recommend them without hesitation.
A HUGE thanks chaps and here to further embarrass you, some photos!
Papers Review on BBC Radio Humberside
A big thanks to Ruth Barcroft, the BBC Radio Humberside DJ, (who does the Saturday morning show) who invited me in to review the papers this morning. It meant an early start but was great fun and look forward to doing it again very soon!
You can listen below
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